Case Study
NGO Operations in Conflict Zones
The Request
Staff safety gaps
Company Profile
Industry: Non-governmental organization (NGO)
Revenue: $28M
The customer, a non-governmental organization (NGO) focused on economic development in regions affected by conflict and crisis, frequently deploys teams to high-risk areas, including Syria. However, their existing business travel accident insurance and assistance provider proved inadequate for operations in such volatile environments. Specifically, the provider was unable to offer critical services such as emergency medical care or evacuation support for employees operating in conflict zones. This coverage gap posed a serious risk to the safety of personnel and the continuity of the NGO’s mission-critical work in the Middle East.
The Solution
Enhanced insurance and crisis support for NGO staff in conflict zones.
To address the gaps in emergency support and medical coverage, the NGO collaborated with our multinational team, which is experienced in high-risk and conflict-zone operations. The broker conducted a thorough review of the NGO’s travel patterns, risk exposure and operational needs, particularly in regions like Syria.
Key elements of the solution included:
- Specialized travel accident coverage: A new insurance policy was sourced from a provider with proven capabilities in conflict zones. This policy included enhanced benefits such as war and terrorism coverage, emergency medical evacuation and crisis response services.
- Global assistance network: The NGO was connected with a global assistance provider equipped with on-the-ground resources and medical evacuation capabilities in the Middle East. This helped ensure that employees could receive timely medical care and be safely evacuated if necessary.
- Pre-deployment risk planning: The solution also included pre-travel briefings, security assessments and contingency planning for staff traveling to high risk areas, helping to reduce exposure and improve preparedness.
- 24/7 crisis support: A dedicated response team was made available around the clock to coordinate emergency services, provide real-time intelligence and support decision-making during critical incidents.
The Results
1. 100% of staff traveling to high-risk regions were covered by specialized insurance including war and terrorism benefits.
2. 24/7 crisis support was established to ensure immediate emergency response for all deployments.
3. Operational continuity was achieved with a 0% interruption rate in mission critical activities due to risk mitigation strategies.
Employing a specialized insurance and assistance solution significantly enhanced the NGO’s ability to operate safely and effectively in high-risk regions. With comprehensive coverage and a reliable crisis response infrastructure in place, the organization was able to continue its mission critical work with greater confidence and security. Key results included improved staff safety, operational continuity, faster emergency response and enhanced risk management.
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