Erika Illiano Featured in Article on Why Corporate Comms Needs Empathy and Intent to Deliver Tough News

Erika Illiano, Managing Partner, says that in today’s high-stress work environment, leaders need to rethink how they deliver tough news. Transparency alone isn’t enough. Now, timing, tone and strategy matter more than ever.

Erika’s Tips for Communicating Tough News:

1. Don’t overwhelm people with constant updates

2. Include communicators from the start

3. Let leaders do the talking

4. Share news when it is actually useful

5. Give people time to process

6. Be upfront about how communication will work

Read more about these tips on BambooHR’s news site.